FB Store Terms & Conditions

Terms & Conditions

Orders

Orders need to made online by the designated time each week to be including in the following week’s delivery or pick up. Please view our Delivery Page for our current cut off times.

By placing an order online, you agree to adhere to these Terms & Conditions.

We may use your personal information such as phone number & email address to contact you to clarify anything about your order.

 

Delivery Policy

Activate Foods is unable to supply or adhere to a specific delivery time. All orders are delivered by courier between 9am – 6pm.

A delivery address cannot be altered once your order is placed. Activate Foods accepts no responsibility for orders delivered to incorrect address due to customer error.

Activate Foods accepts no liability for the loss of deterioration of any orders once they have been delivered. It is the customers responsibility to ensure there is a shaded, secure location for your order to be left, should you not be home.

Customers must get in contact with us via phone (0405 919 306) within 24 hours if they have received an incorrect order. Activate Foods will take reasonable steps to rectify the situation by either replacing the meal(s) or offering store credit for your next order.

Failure to comply with these policies can result in no meal replacement or store credit.

 

Pick Up Policy - Retail Store @ Erina

As of October 2017, you can opt to collect your orders from our Erina Store at Shop 2 / 222 The Entrance Rd. 

IMPORTANT: Online orders will be ready to collect, the Monday following your order. This is because we make the meals during the week. If you require meals earlier, you can always drop in and pick from our available range in store (No online order required).

Pick Up Policy - Gyms

We work with selected gyms to offer for our customers the ability to collect their meals from their premises on a Monday for free. (Note: Tuesday if Monday is a public holiday)

Customers will need to adhere to the pick up times noted by each gym or contact the gym directly to arrange a time (if not noted). These gyms are unable to store or hold your meals if you are unable to collect them on the day. Activate Foods or the gym are not liable for any meals that aren't collected within the agreed or noted time. 

To ensure order pick ups do not interrupt their daily business, please ensure you can collect meals at the agreed or noted time prior to ordering.

Meals that aren't collected by customers, cannot and will not be returned to the kitchen for recollection. 

 

Refund & Returns Policy

The Refund & Returns Policy covers refused and returned orders due to system error, customer error and driver inability to safely and correctly deliver an order.

This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product, or if a customer has been unable to collect their meals from a pick up point within the agreed time.

If a delivery is refused by you or anyone present at the delivery address, your order will be returned to our HQ (Somersby, NSW). It is then the customers responsibility to contact Activate Foods to arrange another suitable time for your order to be delivered. Customers are required to pay for an alternate delivery method.

Activate Foods accepts no liability for the deterioration of your meals during this time.

 

Allergies

Activate Foods takes all care to keep allergens out of certain meals. However, we cannot and do not guarantee that any allergen won’t be present in a dish.

We do not recommend our meals to anyone with a known reaction to any allergen.

Please review the ingredients for each meal before purchasing. Activate Foods accepts no liability for an allergic reaction from consuming our products.

 

Third Parties

Activate Foods uses a trusted courier service to deliver our meals. We will provide any personal information that is reasonably required to deliver your order. This includes but is not limited to name, address & phone number.

 

Changes to this policy

Activate Foods may make changes to this policy at any time. Our website will be updated and this policy should be reviewed by customers frequently.

 

Cancellation Policy

Customers are required to give 3 days notice (excluding delivery day) to cancel an order they have made.